Terms and Conditions

Effective Date: 11/09/2025
Last Updated: 11/09/2025

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Agreement to Terms

Welcome to Fringe Wall Co. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms in their entirety.

Please read these Terms carefully before making any purchase.

If you do not agree with any part of these Terms, you may not use our website or purchase our products.

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Eligibility

You must be at least 18 years old to purchase from Fringe Wall Co. By placing an order, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this binding agreement.

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Products and Descriptions

Custom-Made Products

All Fringe Wall Co wallpaper is custom-made to order based on your specifications. Each order is unique and enters production immediately after payment confirmation.

Product Specifications

• Standard Roll Width: 19 inches (our print partner uses a standard 19" width)
• Material Types: Traditional (non-woven), Peel & Stick (self-adhesive), and LUXE (premium non-woven)
• Custom Sizing: Products are manufactured to your exact measurements

Color Accuracy

Color variations may occur due to:

• Different monitor calibrations and display settings
• Lighting conditions when viewing your screen
• Natural variations in the printing process
• Differences between print batches

We strongly recommend ordering a sample before purchasing full wall coverage to evaluate color, texture, and quality in your specific lighting conditions.

Product Information

While we make every effort to ensure accuracy, we do not warrant that product descriptions, specifications, pricing, or other content on our website are accurate, complete, current, or error-free. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

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Ordering and Payment

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Issues with payment authorization
• Suspected fraudulent activity

An order is not confirmed until you receive an email confirmation from us acknowledging receipt and acceptance of your order.

Pricing

All prices are listed in U.S. dollars (USD) and are subject to change without notice. The price charged will be the price displayed at the time of your order, subject to our right to correct pricing errors.

Pricing includes:

• Custom manufacturing to your specifications
• Standard processing (1-3 business days)

Pricing does not include:

• Shipping costs ($15 flat rate per order)
• Sales tax (where applicable)
• Installation costs or materials

Payment

We accept major credit cards and other payment methods as displayed during checkout. Payment is processed through secure, PCI-compliant payment processors. We never store your complete credit card information on our servers.

By providing payment information, you represent and warrant that you are authorized to use the payment method provided.

Sales Tax

Sales tax will be applied to orders as required by applicable state and local laws.

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Measurement Accuracy

Customer Responsibility

• Triple-check all dimensions before placing your order
• We strongly recommend adding at least 2-3 inches to both width and height to account for wall irregularities
• Measure at multiple points if your walls are not perfectly straight
• Account for obstacles such as outlets, switches, and trim

Measurement Errors

We cannot guarantee changes to orders after they are placed due to the custom, made-to-order nature of our products. If you provide incorrect measurements, Fringe Wall Co is not responsible for:

• Insufficient wallpaper coverage
• Excess material
• Costs related to ordering additional wallpaper

If you realize you made a measurement error, contact us immediately at sales@fringewallco.com. While we cannot guarantee changes after an order is placed, we will do our best to help if we haven't started production.

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Order Cancellations and Changes

Before Production

Orders may be canceled or modified BEFORE production begins. Because we manufacture custom wallpaper on-demand, production typically begins within 1-3 business days of order placement.

To request a cancellation or change:

• Email sales@fringewallco.com immediately with your order number
• Include "CANCELLATION REQUEST" or "ORDER CHANGE REQUEST" in the subject line

We will do our best to accommodate your request, but we cannot guarantee that cancellations or changes can be completed once production has started.

After Production Begins

Once your order has entered production, cancellations cannot be guaranteed. We will assess each situation on a case-by-case basis.

No Refunds for Change of Mind After Shipping

Due to the custom nature of our products, we do not offer refunds for change of mind once your order has shipped. However, we encourage you to contact us at sales@fringewallco.com if you have concerns—we're here to help find a solution.

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Shipping and Delivery

Shipping Costs

• Flat Rate: $15 per order regardless of the number of rolls
• Shipping costs are calculated and displayed at checkout

Processing and Delivery Times

• Production Time: 1-3 business days from order confirmation
• Delivery Time: 2-7 business days after shipment (FedEx from Mesa, Arizona)
• Total Time: Approximately 3-10 business days from order to delivery

Note: These are estimates and may vary due to factors beyond our control. Business days are Monday through Friday, excluding federal holidays.

Shipping Confirmation

You will receive a shipment confirmation email with tracking information once your order ships. Tracking details typically become active within 24 hours of shipment.

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Delivery Issues

Lost or Stolen Packages:

Fringe Wall Co is not liable for packages that are lost or stolen after delivery confirmation by the carrier. If your tracking shows delivery but you did not receive your package:

1. Check with neighbors or building management
2. Contact the shipping carrier (FedEx) to file a claim
3. Contact us at sales@fringewallco.com—we will do our best to assist with carrier claims

Damaged Packages:

If your package arrives damaged:

1. Document the damage with photographs (box exterior, contents, and any visible damage)
2. Contact us immediately at sales@fringewallco.com with your order number and photos
3. We will work with you to file a carrier claim and arrange a replacement

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Returns, Exchanges, and Refunds

Defective Products

We stand behind the quality of our products. If your wallpaper arrives defective or damaged due to manufacturing error, we will replace it free of charge within 30 days of delivery.

To qualify for a defect return:

1. Contact us immediately at sales@fringewallco.com within 30 days of receiving your order
2. Provide your order number and detailed description of the defect
3. Submit clear photographs showing:
   • The entire print laid out
   • Close-up images of the defect(s)
   • Any packaging if relevant to damage claims
4. The wallpaper must be uninstalled and undamaged by installation attempts

What qualifies as a defect:

• Printing errors (color shifts, banding, incorrect pattern alignment)
• Manufacturing defects (tears, wrinkles, adhesion issues on Peel & Stick)
• Incorrect dimensions that do not match your order
• Damaged products upon arrival

What does NOT qualify as a defect:

• Normal color variations between screen and print
• Issues caused by improper installation
• Damage caused by incorrect surface preparation
• Natural variations in texture or finish
• Buyer's remorse or change of design preference

Return Shipping for Defects

If your return is approved as a defect claim, Fringe Wall Co will provide a prepaid return shipping label. You are not responsible for return shipping costs for legitimate defect claims.

Change of Mind Returns

Due to the custom, made-to-order nature of our products, we do not offer standard returns for change of mind, wrong color choice, or design preference changes.

However, we're reasonable people. If you have concerns about your order, please contact us at sales@fringewallco.com. We will review your situation on a case-by-case basis and do our best to find a solution that works for both parties.

If we agree to accept a return for reasons other than defects:

• A 15% restocking fee may apply
• You are responsible for return shipping costs
• The product must be uninstalled, undamaged, and in original packaging
• Returns must be initiated within 30 days of delivery

No Returns After Installation

This is why we strongly urge you to:

1. Inspect your entire order immediately upon arrival
2. Lay out all panels before installation begins
3. Check for defects, color accuracy, and pattern alignment
4. Contact us immediately if you notice any issues

Once installation begins, you accept the product as-is.

Restocking and Recycling

Due to the custom nature of our products, returned wallpaper cannot be resold and will be recycled responsibly. This is why restocking fees may apply to non-defect returns.

Refund Processing

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method
• Please allow additional time for your bank or credit card company to process the refund

Exchanges

We do not offer direct exchanges. If you need a different product, we will process your return (subject to our return policy) and you may place a new order.

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Samples

Sample Orders

We offer 8.5" x 11" samples for $5 each to help you evaluate our products before committing to a full order.

We strongly recommend ordering samples to:

• Assess color accuracy in your lighting
• Evaluate material texture and quality
• Test adhesion on your wall surface (for Peel & Stick)
• Confirm the design meets your expectations

Sample Policy

• Samples are non-refundable
• Sample orders ship within 1-3 business days
• Samples may not perfectly represent full-scale color or pattern due to size limitations

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Installation Requirements and Warranty

Surface Preparation

Proper installation begins with proper surface preparation. Your wall must be:

• Clean: Free of dust, grease, and debris
• Dry: Completely dry with no moisture
• Smooth: Free of texture, bumps, or significant imperfections
• Sound: No peeling paint, loose plaster, or structural damage
• Primed (if necessary): Bare drywall must be primed; newly painted walls should cure for at least 4 weeks

For Peel & Stick wallpaper:

• Some wall paints may not be compatible with adhesive backing
• Test adhesion with your sample before ordering
• Not recommended for textured walls unless primed first

Installation Inspection Requirement

Before you begin installing:

1. Unroll and inspect all panels in good lighting
2. Verify dimensions match your order
3. Check for any printing defects or damage
4. Confirm color and pattern meet your expectations

Once you begin installation, you accept the product as-is and warranty claims may be denied.

Limited Warranty

Fringe Wall Co warrants that our products will be free from manufacturing defects for 6 months from the date of purchase, provided that:

1. You followed all installation instructions
2. The wallpaper was installed on a properly prepared surface
3. You inspected the product before installation
4. You notified us of any defects before installation began

This warranty covers:

• Manufacturing defects in materials
• Printing errors not visible upon inspection
• Adhesion failures on Peel & Stick (when properly installed on suitable surfaces)

This warranty does NOT cover:

• Damage from improper installation
• Issues caused by inadequate surface preparation
• Normal wear and tear
• Fading from direct sunlight exposure
• Damage from moisture, humidity, or environmental factors
• Issues discovered after installation begins

Professional Installation Recommended

While our products are designed for DIY installation, we recommend professional installation for best results, especially for large areas or complex layouts.

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Limitation of Liability

Disclaimer of Liability

• Installation Costs: We will not reimburse costs for professional installation, DIY installation time, or tools and materials
• Removal Costs: We are not responsible for costs to remove improperly installed or defective wallpaper
• Surface Damage: We are not liable for damage to walls, paint, drywall, or other surfaces caused by installation or removal
• Consequential Damages: We are not responsible for any indirect, incidental, special, or consequential damages including but not limited to:
  • Lost profits or revenue
  • Loss of use
  • Business interruption
  • Damage to other property
  • Emotional distress

Maximum Liability

This limitation applies regardless of the legal theory on which your claim is based (contract, negligence, strict liability, or otherwise).

Customer Responsibility

You acknowledge and agree that:

• You are solely responsible for ensuring proper installation
• You are solely responsible for surface preparation and compatibility
• You are solely responsible for verifying measurements and product suitability
• You assume all risks associated with installation and use of our products

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Intellectual Property

Ownership

All content on the Fringe Wall Co website, including but not limited to designs, logos, text, graphics, images, and software, is the property of Fringe Wall Co or its licensors and is protected by copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use our website for personal, non-commercial purposes
• View and purchase products for personal use
• Display installed wallpaper in your private or commercial space

Restrictions

You may not:

• Copy, reproduce, or redistribute our designs for commercial purposes
• Modify, reverse engineer, or create derivative works
• Remove copyright or proprietary notices
• Use our designs for print-on-demand or resale purposes
• Claim ownership of our designs or content

Customer Designs

If you submit custom artwork or designs for printing:

• You retain ownership of your original work
• You grant us a license to reproduce your design for manufacturing purposes
• You represent and warrant that you have all necessary rights and permissions
• You agree to indemnify us against any claims of intellectual property infringement

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Privacy and Data Collection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to our Privacy Policy.

Key Points:

• We collect information necessary to fulfill your order
• We use secure payment processing
• We do not sell your personal information to third parties
• See our complete Privacy Policy for details

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Dispute Resolution and Arbitration

Informal Resolution

If you have a dispute with Fringe Wall Co, please contact us first at sales@fringewallco.com. We will work in good faith to resolve the issue informally.

Binding Arbitration

If we cannot resolve a dispute informally within 30 days, you agree that any dispute, claim, or controversy arising out of or relating to these Terms or your purchase shall be resolved by binding arbitration rather than in court, except as provided below.

Arbitration Terms:

• Arbitration will be conducted in Montana under the rules of the American Arbitration Association (AAA)
• The arbitrator's decision will be final and binding
• Each party will bear its own costs and attorneys' fees unless otherwise awarded by the arbitrator
• Arbitration will be conducted on an individual basis—no class actions

Exceptions to Arbitration

Either party may seek injunctive relief in court for:

• Intellectual property disputes
• Enforcement of arbitration awards
• Small claims court matters (if they qualify)

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Montana, without regard to its conflict of law provisions.

Waiver of Class Actions

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Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fringe Wall Co regarding your use of our website and purchase of our products, and supersede all prior agreements and understandings.

Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or severe weather
• War, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labor disputes
• Supplier or carrier failures
• Pandemics or public health emergencies

Survival

Provisions that by their nature should survive termination of these Terms shall survive, including but not limited to: warranties, limitations of liability, dispute resolution, and intellectual property provisions.

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Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Fringe Wall Co

Email: sales@fringewallco.com

Customer Service Hours:
We strive to respond to all inquiries within 1-2 business days.

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Acknowledgment

By placing an order with Fringe Wall Co, you acknowledge that:

1. You have read and understood these Terms and Conditions
2. You agree to be bound by these Terms
3. You are at least 18 years of age
4. You have provided accurate information
5. You understand that all wallpaper is custom-made and non-returnable except for defects
6. You understand the importance of accurate measurements and proper installation
7. You accept responsibility for ensuring product suitability for your intended use

Thank you for choosing Fringe Wall Co. We look forward to helping you create bold, beautiful walls.

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Last Updated: 11/09/2025